Refund Policy

Returns & cancellation of orders Please note: Very Important: No product may be returned for any reason without the prior approval of Machinery Oil & Hydraulics Ltd. If you intend to return any product or order to Machinery Oil & Hydraulics Ltd you must first contact us to let us know you are doing so. When we give you the go ahead please return to address supplied at the senders cost. Customer must take care to securely package all goods. Customer is responsible for returning products Machinery Oil & Hydraulics Ltd at the Customers risk and expense. It is recommended that you use a recorded delivery service with adequate insurance and keep a record of proof of posting. Unwanted Goods. Any stock order placed that has been correctly supplied Machinery Oil & Hydraulics Ltd and is subsequently not required can be returned to us unused, within 7 days of receipt of goods, This is only applicable if goods remain in a “as new” and unused condition including all parts and packaging remain in tact. The cost of return carriage must be paid by the customer. .Special orders Non standard stock items or Special orders (including spare/replacement parts) cannot be cancelled once the order has been processed. Standard stock orders can be cancelled prior to dispatch without penalty. Ownership of Goods Any product(s) returned to Machinery Oil & Hydraulics Ltd shall become the property of Machinery Oil & Hydraulics Ltd. If Machinery Oil & Hydraulics Ltd determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturer’s warranty Machinery Oil & Hydraulics Ltd reserves the right to charge Customer for the parts Machinery Oil & Hydraulics Ltd will advise the Customer prior to assessing these charges. NB: The cost of return carriage must be paid by the customer.